In order to lower IT costs and allow for faster development of new products, Brasil Telecom’s IT strategy is to use best-of-breed software packages in tandem with internally developed software applications. Business systems within Brasil Telecom include customer relationship management (CRM), enterprise resource planning (ERP), human resources, billing, inventory and provisioning in addition to mainframe legacy applications. Vitria provides the platform for business process integration through which these disparate systems communicate and work together.

«This project is one of the most comprehensive and technically advanced enterprise application integration oriented projects in Brazil,» said Waldeck Araujo Junior, chief information officer, Brasil Telecom S. A. «In addition to our confidence in the seamless integration provided by Vitria:BusinessWare, we were impressed by Vitria’s depth of experience in the telecom industry and their existing local presence in Brazil.»

The implementation of Vitria:BusinessWare has lowered Brasil Telecom’s software maintenance costs by up to 30 percent. In addition, data consistency among applications and enhanced visibility provide for improved documentation and a better understanding of business processes. Information Technology decision-makers have more control of data replication and network bandwidth is used much more efficiently, with 50 percent less data being transferred between systems.

«With blurring industry boundaries, telecommunications companies face continually increasing competition and a constant race to get new products and services to market,» said Dale Skeen, co-founder and CEO, Vitria. «By dramatically reducing process implementation cycles, Vitria:BusinessWare enables Brasil Telecom to reach the market with new products much faster, advancing their competitive edge while still controlling costs and meeting service levels.»